Terms and Conditions

01

Agreement and scope

In these terms, "Gopher," "we," "us," and "our" mean 18070369 Canada Inc., operating as Gopher It Deliveries. "Customer," "you," and "your" mean the person or organization requesting or paying for a delivery.

These terms apply to courier services booked through the ShipTrack customer portal, by email, by telephone, through a quote, or through another method we approve. They also apply to customer accounts and use of this website.

If a written customer rate agreement, accepted quote, or other written service agreement conflicts with these terms, the more specific written agreement controls for that order. Rights and remedies that cannot be excluded under applicable law continue to apply.

02

Booking and acceptance

You accept these terms when you submit or confirm an order after being given access to them, accept a quote that refers to them, use a ShipTrack customer account, or otherwise instruct us to proceed with a delivery.

A request is not accepted until Gopher confirms the order or begins performance. Acceptance depends on driver and vehicle availability, service area, route conditions, package details, requested timing, and safe and lawful performance.

The person placing an order for an organization confirms that they are authorized to bind that organization. You must be an adult or an authorized business representative to book a delivery.

03

Service area and timing

Gopher serves Ottawa and surrounding communities. Longer-distance deliveries are reviewed and accepted individually.

Same-day, rush, scheduled, recurring, and requested delivery windows are subject to availability. Pickup and delivery times are good-faith estimates unless Gopher expressly confirms a guaranteed deadline in writing.

Traffic, weather, road closures, unsafe conditions, access restrictions, incorrect information, recipient availability, and other circumstances may affect timing. Safe handling and safe driving take priority over an estimated delivery window.

04

Pricing, invoicing, and payment

The price shown in ShipTrack, stated in an accepted quote, or established in a customer rate agreement governs the delivery. Applicable taxes and any additional charge will be disclosed through the applicable booking, quote, communication, or agreement.

Additional charges may apply to extra pieces or weight, unusual dimensions, special handling, revised routes, return trips, redelivery, or substantial waiting time. A case-specific waiting charge will be communicated to the customer.

Deliveries are generally invoiced after completion, and invoices are due upon receipt. Some customers may prepay by e-transfer. Credit-card payments may be processed through FreshBooks. Gopher does not collect payment from a recipient, purchase goods on a customer's behalf, or provide cash-on-delivery service.

We do not add interest or administrative fees to overdue invoices. We may, however, suspend future service until all outstanding balances are paid.

05

Cancellations and route changes

A customer may cancel an order without charge at any time before the courier physically picks up the item.

Once pickup has occurred, the order cannot be cancelled. The customer may request a different destination or return to the sender. Any change is subject to operational availability and an additional charge based on the revised route.

06

Customer responsibilities

The customer must provide complete and accurate information reasonably required for the delivery, including:

• pickup and drop-off addresses, including unit, buzzer, access, or loading details;
• sender and recipient names and working contact information;
• the date or time the item will be ready and any requested delivery window;
• the number, approximate weight, dimensions, contents, and condition of the items;
• fragile, unusually valuable, oversized, awkward, perishable, or special-handling characteristics; and
• safe-drop restrictions, signatures, identification checks, or other delivery instructions.

You confirm that you own the shipment or have authority from its owner to arrange transportation. If you provide recipient information, you are responsible for having authority to do so.

Gopher may rely on the information and instructions provided. The customer is responsible for additional cost, delay, failed delivery, or loss caused by incomplete, inaccurate, or unauthorized information.

07

Packages, weight, and safe handling

The standard price includes up to two packages with a combined weight of no more than 35 lb unless the applicable quote or rate agreement states otherwise. Extra pieces or weight may carry an additional disclosed charge.

No individual item may exceed 100 lb. A multi-item delivery may exceed 100 lb in total when each item remains within the individual limit and Gopher confirms suitable vehicle capacity and safe handling.

Unusually large, awkward, fragile, valuable, perishable, or special-handling items must be disclosed before booking. Customers must use packaging, closures, labels, and temperature protection suitable for the contents and ordinary courier transportation.

For meal-prep, flowers, medication, and other temperature-sensitive or perishable items, the customer must provide any required insulated packaging, cooler, refrigeration, or temperature protection. Gopher does not guarantee a specific temperature or temperature-controlled chain unless expressly agreed in writing.

A driver may refuse an item that is inadequately packaged, leaking, unsafe to lift or transport, improperly labelled, or materially different from the booking details.

08

Prohibited and restricted items

Gopher does not knowingly accept:

• illegal goods or controlled substances;
• dangerous goods, explosives, or hazardous materials;
• firearms, weapons, or ammunition;
• cash, high-value jewellery, or negotiable instruments;
• live animals or biological materials;
• tobacco products or cannabis; or
• temperature-sensitive medication without a suitable customer-provided cooler or protective packaging.

Gopher may refuse any item that is unsafe, unlawful, unsuitable for the available vehicle, or outside our ordinary services. The customer is responsible for loss, expense, claim, penalty, or legal consequence caused by tendering prohibited goods or misrepresenting a shipment, to the extent permitted by law.

09

Gift baskets containing alcohol

Gopher does not offer general alcohol delivery. We may transport a sealed gift basket containing alcohol only for a business customer that confirms it has the licences, authorizations, and legal right required to sell and arrange delivery of the alcohol.

The business customer must provide complete compliance and delivery instructions. The alcohol must remain sealed and untampered with during transportation. Delivery will be made only to an eligible person who is at least 19 years old at the stated address and does not appear intoxicated. Acceptable government-issued photo identification may be required.

A gift basket containing alcohol will not be left unattended. Drivers handling these deliveries must have the training required for the applicable authorized arrangement. Gopher may refuse or return the delivery when legal requirements or delivery instructions cannot be satisfied.

10

Delivery and safe drop

Gopher will follow the delivery instructions accepted with the order. Unless the customer instructs us not to leave the package unattended, the courier may leave it at the door or another reasonably safe location and take a photograph as proof of delivery.

The courier determines whether a location is reasonably safe based on weather, access, visibility, item characteristics, and other conditions at the time. Packages requiring an adult recipient, identification check, signature, or attended handoff will not be left unattended.

We do not enter a recipient's private residence unless Gopher has expressly agreed to an appropriate arrangement in advance.

11

Undeliverable items and redelivery

If an item cannot be delivered or left safely, Gopher will contact the sender for instructions. The sender may request return to origin or another delivery attempt on the following delivery day, subject to availability.

A return trip and a later delivery attempt each carry an additional charge disclosed to the customer. Gopher may hold the item for a reasonable time while awaiting instructions, provided the item can be stored safely.

12

Notifications and proof of delivery

Customers may select email notifications when an item is picked up and delivered. These notifications are optional and are not real-time location tracking.

Proof of delivery may include the completion date and time, recipient name, a signature when requested, or a photograph when appropriate. A photograph or signature is optional unless required by the accepted order or the nature of the delivery.

13

Delays beyond our control

Gopher is not responsible for a delay or failure caused by events reasonably beyond our control, including severe weather, official warnings, unsafe roads, traffic incidents, road closures, emergencies, labour disruptions, government action, public disorder, utility or communications failures, or another event that makes performance unsafe, unlawful, or impracticable.

When reasonably possible, we will communicate a material delay and complete, reschedule, return, or otherwise resolve the delivery with the customer.

14

Loss, damage, and claims

Customers should report a concern as soon as possible. A claim for loss, non-delivery, or damage must be submitted in writing within seven days after delivery, or within seven days after the expected delivery date if the item was not delivered.

The claim should include the order information, a description of what occurred, photographs where available, and receipts or other evidence of repair cost or replacement value. Gopher may inspect the item and packaging or request additional reasonable information.

Eligible compensation is assessed case by case and is limited to reasonable documented repair cost or replacement value for direct physical loss or damage. To the extent permitted by law, Gopher is not responsible for indirect, incidental, special, or consequential loss, including lost profit, lost opportunity, business interruption, or sentimental value.

Gopher is not responsible to the extent a loss or damage was caused by inadequate packaging, an inherent defect or deterioration in the item, undisclosed fragility or value, inaccurate instructions, prohibited contents, unsafe conditions, or an act or omission of the customer, sender, recipient, or another person outside Gopher's control.

Nothing in these terms limits liability or a statutory right that cannot legally be limited or excluded.

15

ShipTrack accounts and third-party services

Account customers are responsible for protecting their ShipTrack login credentials and for activity submitted through their account unless they promptly notify Gopher of suspected unauthorized access.

ShipTrack, FreshBooks, email providers, mapping platforms, and other third-party services may support order entry, dispatch, navigation, notifications, invoicing, and payment processing. Their services may be governed by separate terms and privacy policies. Gopher is not responsible for an interruption or failure within a third-party system that is outside our reasonable control.

16

Website use and content

This website provides general information about Gopher and its services. Website content is not a binding quote or guarantee unless Gopher expressly confirms it in writing for a specific order.

You may use the website only for lawful purposes. You must not interfere with its operation, attempt unauthorized access, submit malicious material, impersonate another person, or use the website in a way that infringes another person's rights.

The website's design, text, graphics, branding, and original content belong to Gopher or are used with permission. They may not be reproduced or commercially used without prior written permission, except as permitted by law.

17

Refusal, suspension, and termination

Gopher may refuse an order or suspend or terminate future service for unpaid invoices, unsafe or abusive conduct, misuse of an account, repeated inaccurate booking information, prohibited shipments, unlawful activity, or a material breach of these terms.

Suspension or termination does not remove payment obligations or rights that arose before service ended. Where practical, Gopher will communicate the reason and any steps required to restore service.

18

Privacy

Our Privacy Policy explains how Gopher collects, uses, shares, retains, and safeguards personal information connected with website inquiries, customer accounts, and deliveries.

Customers who provide a recipient's personal information are responsible for having authority to provide it and for sharing relevant information about Gopher's handling practices where appropriate.

19

Changes to these terms

We may update these terms when our services, operational practices, providers, or legal obligations change. The current version will be posted here with a revised effective date.

A change applies to orders accepted after its effective date. Existing ShipTrack customers may be shown the revised terms when they log in. Material changes to an ongoing written service arrangement will be communicated as required by the agreement and applicable law.

20

Governing law and consumer rights

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Subject to any mandatory legal right to bring a proceeding elsewhere, disputes will be addressed in Ottawa, Ontario.

If any provision is found invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive that right.

Nothing in these terms limits a right or remedy available under applicable consumer-protection or other law that cannot legally be waived.